NOTICE TO CUSTOMER: READ CAREFULLY, THESE TERMS AND CONDITIONS CONTAIN DISCLAIMERS OF WARRANTIES AND STRICT LIMITATIONS OF LIABILITIES AND REMEDIES. NO WARRANTY IS TRANSFERRABLE WITHOUT THE EXPRESS PERMISSION OF DRILL KING INTERNATIONAL.
Drill King International LP warrants to the original purchaser that its products are free from defects in material and workmanship for a period of:
Percussion Bits – Two years from the date of purchase.
DTH Hammers – One year from the date of purchase.
WAI Hammers – Six months from the date of purchase.
Claims of defects in material and workmanship are subject to review and physical inspection of the returned product. Failure of the purchaser to provide relevant operational details to assist in the investigation will result in the denial of the claim. Until resolution, the purchaser must retain and appropriately store the claimed part. Upon request, the claimed part must be sent to Drill King for assessment. Any part or product sent to Drill King must be accompanied with a “Return Authorization Form” issued, in advance, by the Sales Department at Drill King. All return packaging must clearly be marked with the return authorization number. Freight for the return must be pre-paid by the purchaser. Failure to abide by these instructions will result in refusal to accept the returned product at the Drill King facility.
To begin a Warranty claim, a “Product Evaluation Report” must be fully completed and submitted within the following timeframe or warranty life:
Percussion Bits – Two years from the date of purchase.
DTH Hammers – One year from the date of purchase.
WAI Hammers – Six months from the date of purchase.
The report must be completed and submitted within (14) days of either the time of discovery of defect or when reasonable discovery of defect should have been made. Warranty Claims will only be accepted on products still within their warranty life.
Drill King International expressly excludes the following from the terms of this warranty:
Incidental or consequential damages connected with the use of their products
Claims of parts issued under concession.
Claims of lost time
Performance outside of the standard scope provided by Drill King International
Effects of corrosion and/or normal wear
Hammer seals and/or items intended to wear
Any part that shows evidence of improper application
Fitness for use other than the intended purposes of the product
Proprietary design where the design control is retained by the customer, particularly when design parameters are outside Drill King Internationals recommended specifications (E.X. Oversized bits or hole openers.)
Evidence of abuse, localized heating, welding, galling, corrosion, inadequate lubrication, physical alteration, wrench marks, lack of proper maintenance, operating outside recommended specifications, bending or otherwise distorting, excessive wear, improper storage or transportation, and chipped or crushed carbides must result in denial of claims
Damage caused as a result of using incorrect servicing tools or procedures
Evidence from wear shows the product has achieved at least 75% of its expected life.
Any part that is described as “No Warranty” in the quote, order acknowledgement, order, packing list, or invoice
Special warranties described in the quote, order acknowledgement, order, packing list, or invoice
Conclusion
In the event of finding a defective product a full or pro-rated credit will be issued provided that the end user has demonstrated that the product has been stored, installed, maintained and operated in an acceptable manner.
Drill King International will not accept any remedies to the user other than those set out under the provisions of the warranty above. Drill King International will only ever be liable for damages that are liquidated and set at the original purchase price for any said item or part in dispute.
